Privacy policy
This site is owned and operated by The Floor (TF). We are fully committed to your privacy on our Platform and feel you should fully understand our policy and the terms and conditions related to personal data that TF may use and how it will be processed. We will make all reasonable endeavours to ensure that data is treated securely and in accordance with the following Privacy Policy.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Kaiya Milan – contact kaiya@thefloor.com. We will only collect and process information about you in accordance with this Policy. By using our Platform, you consent to such processing.
When you register with the Platform you will create an account (“Your Account”). This account is unique to you, and we will only accept one fan account and/or one creator account per registrant. Once you have registered with the Platform, you shall be entitled to subscribe to as many Creator areas on the Platform as you would like (in accordance with these Terms and Conditions).
You have the Right to Erasure, "right to be forgotten". If you would like us to remove all your personal data please contact help@thefloor.com
Information we gather
TF does not use personal information or data surveillance for advertising or sharing with any 3rd parties for the purposes of data surveillance for advertising. We keep data needed only to deliver our personalised service and to improve our Platform.
We may collect and process data about you such as provided when you register to TF or otherwise fill in forms on the Platform, including your name, age, date of birth, address, email address, gender, mobile number and creativity genre preferences. We may also ask you for information when you transact on TF or report a problem.
Financial payment details such as Card details are not kept by TF. Certified payment processing companies such as SumUp and PayPal keep card or transaction details.
If you contact us, we may keep a record of that correspondence. We (or our agents) may also ask you to complete optional surveys that we use for research purposes. We may invite you to events and/or notify you of relevant TF activities. We may also collect information about your computer, mobile phone or other devices such as Tablets. Including IP address, operating system and browser data.
Use on information
TF does not use personal information or data surveillance for advertising or sharing with any 3rd parties for the purposes of data surveillance for advertising. We keep data needed only to deliver our personalised service and to improve our Platform.
We may collect and process data about you such as provided when you register to TF or otherwise fill in forms on the Platform, including your name, age, date of birth, address, email address, gender, mobile number and creativity genre preferences. We may also ask you for information when you transact on TF or report a problem.
Financial payment details such as Card details are not kept by TF. Certified payment processing companies such as SumUp and PayPal keep card or transaction details.
If you contact us, we may keep a record of that correspondence. We (or our agents) may also ask you to complete optional surveys that we use for research purposes. We may invite you to events and/or notify you of relevant TF activities. We may also collect information about your computer, mobile phone or other devices such as Tablets. Including IP address, operating system and browser data.
Usage tracking
We may also record visits to our Platform including, but not limited to, traffic data, location data, analytics, weblogs and other communication data. Analytics collect and store anonymous statistical data about Platform usage.
Cookies
We may obtain information about your general internet usage by using a cookie file and/or similar tools stored on your device. We use Cookies such as Session Cookies (login, shopping basket content, preferences) and Analytics Cookies (anonymous traffic and usage data).
In using TF, this Privacy Policy is deemed as your pre-informed consent to the use of cookies and other similar tools on your TF visits. To revoke consent please contact help@thefloor.com
Security
You must maintain the security of your password and Your Account. We cannot guarantee data security when you transmit data to our Platform and as such, this is at your own risk.
Note that you are responsible for your own posting of your information and as such, should exercise care and diligence in the information you post on TF or any other platform.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
If you have any questions, comments or requests regarding this privacy policy or TF please contact us at help@thefloor.com